"Accuracy Not Assured: SmilesDelivery.in explicitly denies any assurances regarding the precision of the final product's appearance upon delivery to the recipient. We DO NOT warrant the exact replication of products showcased on the website. For flower-related items, florists may employ varying wrapping paper, baskets, and decorative elements, resulting in slight discrepancies between the displayed arrangements and the actual delivered products. Additionally, the availability and freshness of specific flower varieties or colors may impact the delivery, prompting us to substitute with a bouquet or basket of equivalent value. Regarding cakes, bakeries may interpret the provided images differently, resulting in variations in appearance despite identical flavors. In instances where the requested cake is unavailable, we will endeavor to deliver a similar cake of equal value. For other products, if unforeseen circumstances prevent the delivery of the exact item, we will substitute it with a similar product of equal value."
Delivery Policy for smilesdelivery.in: Delivery Timing: Preferred Delivery Slots: Choose your preferred date and time during checkout. We'll do our best to deliver within that window, but it's NOT guaranteed. Delivery Commitment: We aim to deliver your order within 24 hours of your chosen slot. If we miss that deadline, you'll receive a full refund (excluding convenience charges). Delivery Windows: Daytime: 10:00 AM - 8:00 PM Midnight: 11:00 PM - 12:30 AM (standard), 10:00 PM - 12:30 AM (remote areas) No Refunds for Missed Slots: We cannot offer refunds for missed delivery slots. Only One Delivery Attempt: Please ensure the recipient is available at the chosen time. We will only attempt delivery once. If unavailable, the order will be cancelled without a refund. Special Circumstances: Delivery guarantees are void during unforeseen events like extreme weather, riots, strikes, holidays, or busy periods (Valentine's Day, Mother's Day, etc.). Orders cannot be cancelled in such cases, and delivery will be attempted on the following days. Special Day Orders: Orders for special days (Mother's Day, Father's Day, etc.) must be placed at least 52 hours in advance. Additional Notes: This policy applies to smilesdelivery.in only. Convenience charges may still apply even if a refund is issued. For specific details and exceptions, please refer to the full smilesdelivery.in terms and conditions.
Delivery and Damage Policy for smilesdelivery.in: Who Owns Your Order: Once your order ships from smilesdelivery.in, you assume full responsibility for it. This means we are not liable for any loss or damage that occurs after shipment. Damaged Products: Upon Delivery: Check your order carefully (cakes, flowers, etc.) before signing the delivery receipt. Refusal and Reporting: If the product is damaged, refuse to accept it and immediately contact our Customer Care team. Time Limits: Report any issues with your order within 4 hours of delivery. Claims received later will not be considered for replacement or refund. Replacements: For severely damaged products, we will offer a replacement within 6 hours. Courier Complaints: For issues with courier deliveries, inform us within 6-8 hours. Complaints received later will not be addressed. Minor Imperfections: Please note that minor cosmetic imperfections like incorrect cake messages, missing flower messages, or slight cream/decoration issues on cakes/flowers will not be eligible for refunds or replacements unless the damage is significant.
Sending a Surprise Gift? We understand the joy of surprising someone special! When you choose the "Keep as Surprise" option, we'll deliver your gift without revealing your identity to the recipient. Important to know: If the recipient refuses the gift without knowing the sender, we'll disclose your details to allow them to accept it. If the recipient still refuses after knowing the sender, the order will be returned, and your order will be considered fulfilled. Due to the perishable nature of some gifts and time constraints, we'll do our best to deliver within the chosen timeframe, but exact timing might vary.
Delivery Attempts: We'll attempt to deliver your order once. For perishable items, a second attempt might be possible at our discretion and may incur additional charges. Failed Delivery: If delivery fails due to any of the following reasons, you will still be charged and no redelivery will be offered: Incorrect address: Please double-check your shipping and delivery information before ordering. Locked premises: Ensure someone is available to receive the order at the delivery time. Unreachable recipient: Provide accurate contact information so we can reach the recipient. Refusal to accept: The recipient must be willing to accept the delivery. Delivery as instructed: If instructed to leave the order at the gate or with a neighbor, the order is considered delivered. Recipient unavailable: Please ensure the recipient is present to receive the order.
